Problem: When trying to install InterBase(v4.2, v4.1) on Dell GX Pro machines with factory installed NT 4.0, the following error is received: Internal Error Near: QueryShellMgr Solution: Factory installed Windows NT 4.0 GX Pro systems, and NEC cause a failure when trying to create program folders and icons. The installations appear to be successful, but no program folders or icons are created. This problem has been confirmed by Dell Computer Corporation. GX Pro systems run a Dell-created utility called Userhook.exe at Logon to ensure that users have access to ReadyWare applications such as Microsoft Office. This utility is executed as a "shell" and, for some reason, does not allow some applications to be set up properly. Solution: To solve this problem, your end user will need to modify the registry and restart the system before installing your application with InstallShield. Follow these instructions to reconfigure the Dell GX Pro system so that setup can create program folders and icons: 1. Click the Start button. 2. Click Run. 3. In the Open field type "Regedt32". Maximize the Registry Editor if it does not immediately appear. 4. (Registry Editor has a key structure similar to Windows Explorer's folder structure. Double-click a key to open its subkeys.) Open the following key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWinlogon 5. Double-click the "Shell" line on the right side of the screen. The Edit String dialog should appear with "explorer.exe userhook.exe" highlighted in the Value Data edit field. 6. Press the right arrow key. 7. Press the backspace key until only "explorer.exe" appears in the edit field. 8. Click OK. 9. Double-click the "Run" line on the right side of the screen. The Edit String dialog box appears again. ("Run" should appear as the Value Name at the top of the edit box, and the cursor should be flashing in the Value Data edit field.If no "Run" value exists for this group in your registry, you can create it). 10. Enter "Userhook.exe" as the Value Data. 11. Click OK. 12. Restart the system. * For NEC customers follow the same instructions and remove the IBM antivirus software string(instead of "userhook.exe") from the edit string and move it to the "Run" level as the Value Data.
Last Modified: 02-OCT-00